Shipping & Return Policy

Effective Date: 10/25/2023


Shipping

At Luire, we strive to provide the best possible service for our valued customers. Please read our Shipping Policy to understand how we handle the delivery of your precious purchases.

Shipping Rates and Times

  • Domestic Shipping: We offer free standard shipping on all domestic orders over 250000. For orders below this amount, a flat rate is applied. Our standard shipping typically takes 3 to 5 Business Days to reach your doorstep.

  • International Shipping: We offer international shipping to many countries. Shipping rates and times may vary based on your location and chosen shipping method. Please see the checkout page for details.

Order Processing

All orders are processed within 2 Business Days after payment confirmation. You will receive a confirmation email once your order is shipped, along with a tracking number to monitor your package's progress.

Shipping Methods

We use trusted carriers to ensure your orders arrive safely. Shipping methods may include but are not limited to standard shipping, express shipping, and courier services. You can select your preferred shipping method during the checkout process.

Customs and Duties

Please note that international customers may be subject to customs and import duties. These fees are the responsibility of the buyer, and Luire is not liable for any additional charges incurred during shipping.

Returns & Exchanges

We want you to be completely satisfied with your Luire purchase. If, for any reason, you are not happy with your order, our Return & Exchange Policy ensures a straightforward process.

Return Eligibility

  • To be eligible for a return, your item must be in its original condition, unworn, and in its original packaging.
  • Returns must be initiated within [Return Period] days from the date of delivery.
  • Personalized and custom-made items may not be eligible for return unless there is a manufacturing defect or a mistake on our part.

How to Initiate a Return

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support team at Lw.luire@gmail.com with your order number and details about the item you wish to return or exchange.

  2. We will provide you with a return authorization and further instructions on the return process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 to 7 Business Days days.

Return Shipping

You are responsible for the cost of return shipping, unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.

Contact Us

If you have any questions or concerns about our Shipping & Return Policy, please feel free to contact us.